Refund policy
Refund & Return Policy
Last updated: September 1, 2026
At CELYTH, we want you to shop with confidence. In addition to any mandatory consumer rights that may apply to your purchase, CELYTH offers an extended 90-day return policy for eligible products, subject to the conditions described below.
Nothing in this policy is intended to limit or exclude any mandatory rights available to consumers under applicable law.
90-Day CELYTH Return Policy
CELYTH offers a voluntary 90-day return period for eligible products.
You may request a return within 90 days of receiving your order.
To qualify for a return under our voluntary 90-day return policy, the product must:
- Be unused and unopened.
- Be in the same condition in which you received it.
- Be in its original packaging.
- Have all original seals intact.
- Include any original labels or accessories, if applicable.
- Be accompanied by proof of purchase or a valid CELYTH order number.
For hygiene and safety reasons, opened, used, tested, partially used, or otherwise altered skincare and cosmetic products are not eligible for returns under CELYTH's voluntary 90-day return policy.
Products that do not meet these requirements may be refused.
These conditions apply to CELYTH's voluntary extended return policy and do not limit any mandatory statutory consumer rights that may apply to your purchase.
Statutory Right of Withdrawal
Nothing in CELYTH's 90-day return policy limits your mandatory rights under applicable consumer protection law.
Where Argentine consumer law applies to an online or distance purchase, consumers have a statutory and non-waivable right to withdraw from the purchase within the applicable legal period.
Under Argentine law, the consumer generally has 10 days to exercise this right, calculated in accordance with applicable law. If delivery occurs after the contract is entered into, the period begins upon delivery.
The exercise of this statutory right of withdrawal must not result in costs to the consumer. Where this right applies, CELYTH will bear the applicable return costs as required by law.
This statutory right is separate from CELYTH's voluntary 90-day return policy.
To exercise an applicable statutory right of withdrawal, customers may use the Botón de Arrepentimiento (Right of Withdrawal Button) available on our website or contact us at info@celyth.com.
How to Request a Standard Return
For returns under CELYTH's voluntary 90-day return policy, contact us at:
Please provide:
- Your full name.
- Your order number.
- The product(s) you wish to return.
- The reason for the return.
If your return is eligible, we will provide instructions explaining how and where to return the product.
Please do not send products back without first contacting us and receiving return instructions.
Return Shipping Costs
For returns made under CELYTH's voluntary 90-day return policy, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.
We strongly recommend using a tracked shipping service. CELYTH cannot be responsible for return shipments that are lost or damaged while being transported back to us, except where responsibility cannot legally be excluded.
This section does not apply where the customer is exercising a statutory right that requires CELYTH to bear the return costs.
Refunds
Once your return is received, we will inspect the product and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If more than 10 business days have passed after we confirm that your refund has been issued, please contact us at info@celyth.com.
Damaged Products
Please inspect your order after delivery.
If your product arrives damaged, contact us at info@celyth.com as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the damage.
- Clear photos of the damaged product.
- Clear photos of the product packaging.
- Photos of the shipping package where relevant.
We will review the information provided and determine the appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
Please do not discard the damaged product or its packaging until your claim has been reviewed.
Incorrect Products
If you receive a product different from the product you ordered, please contact info@celyth.com.
Please provide:
- Your order number.
- A description of the product received.
- Clear photos of the product.
- Clear photos of its packaging.
Once the issue has been verified, we will provide an appropriate resolution at no additional cost to you where applicable.
Missing Items
If an item is missing from your order, contact info@celyth.com with:
- Your order number.
- Details of the missing product.
- Photos of the products and package received, if requested.
We may request reasonable photographic evidence to investigate the issue with our fulfillment or shipping partners.
Lost or Undelivered Packages
If your tracking information indicates that your package has not been delivered within the applicable delivery timeframe, contact us at info@celyth.com.
We will review the tracking information and, where necessary, investigate the shipment with the relevant carrier or fulfillment partner.
If a shipment is confirmed to have been lost in transit, we will provide an appropriate resolution in accordance with the circumstances and applicable law, which may include a replacement or refund.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:
- Check the delivery location and surrounding areas.
- Check with members of your household.
- Check with neighbors, building reception, concierge, or other persons who may have accepted the delivery.
- Contact the shipping carrier where appropriate.
- Contact us at info@celyth.com if you are still unable to locate your order.
We will review the circumstances and assist with an investigation where reasonably possible.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, contact info@celyth.com as soon as possible.
We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that an address can be modified once an order has entered processing or has been shipped.
Any mandatory consumer rights under applicable law remain unaffected.
Order Cancellations
If you would like to cancel an order, contact info@celyth.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
However, if an order has already entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, the applicable return or statutory withdrawal provisions described in this policy will apply.
Non-Returnable Items Under Our Voluntary 90-Day Policy
Under CELYTH's voluntary extended return policy, we do not accept standard returns of:
- Opened skincare or cosmetic products.
- Used or tested products.
- Partially used products.
- Products with broken or removed hygiene seals.
- Products not returned in their original condition.
- Products without their original packaging.
- Gift cards, if offered.
- Products specifically identified as final sale or non-returnable at the time of purchase, where permitted by applicable law.
This list applies to CELYTH's voluntary 90-day return policy and does not override any mandatory consumer rights or statutory remedies available under applicable law.
Exchanges
We do not currently offer direct exchanges for standard returns.
If you would like another product, you may return an eligible product under the conditions described in this policy and place a new order separately.
Damaged or incorrect products are handled separately under the applicable sections above.
Consumer Rights
CELYTH's policies are intended to provide benefits in addition to, and not instead of, mandatory consumer protections.
Nothing contained in this Refund & Return Policy is intended to waive, restrict, or exclude rights that cannot legally be waived or restricted.
Where Argentine consumer law applies to an online purchase, customers retain their applicable statutory rights, including the right of withdrawal provided under Argentine consumer protection law.
Contact Us
For questions regarding returns, refunds, damaged products, missing orders, or this policy, please contact:
CELYTH
Email: info@celyth.com
Website: celyth.com.ar