Shipping policy
Shipping Policy
Last updated: September 1, 2026
At CELYTH, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order through celyth.com.ar, you agree to the terms described in this Shipping Policy.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times do not include weekends or public holidays.
During periods of high order volume, product launches, promotions, or holidays, processing may take longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Times
Our estimated delivery timeframe for orders shipped to the United States is:
7–15 business days after the order has been shipped.
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may vary depending on the destination, shipping carrier, fulfillment location, customs processing, weather conditions, high-volume periods, or other circumstances outside our reasonable control.
Processing time and shipping time are separate. Therefore, please allow for the applicable processing period before your estimated shipping timeframe begins.
Shipping Costs
Applicable shipping costs, if any, will be clearly displayed at checkout before you complete your purchase.
If your order qualifies for a Free Shipping promotion, the shipping charge will be reduced accordingly at checkout.
Free Shipping promotions may be subject to eligibility requirements, minimum purchase amounts, destinations, or other conditions displayed at the time of purchase.
Order Tracking
When tracking is available, you will receive a tracking number by email after your order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the shipping carrier and may occasionally take time to refresh.
If you have questions regarding your shipment, you may contact us at info@celyth.com.
Multiple Packages
In some circumstances, products within the same order may be shipped separately.
This can occur when items are fulfilled from different facilities or fulfillment partners.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping fees solely because CELYTH chooses to divide an order into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP or postal code
- Country
- Contact information
If you notice an error after placing your order, contact us immediately at info@celyth.com.
We will make reasonable efforts to update your information before fulfillment, but we cannot guarantee that shipping details can be changed once an order has entered processing or has been shipped.
Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect or incomplete address, please contact us so we can review the situation.
Additional shipping charges may apply if the package must be shipped again due to incorrect information supplied by the customer, except where otherwise required by applicable law.
CELYTH will not intentionally charge customers for errors attributable to CELYTH or our fulfillment partners.
Delayed Shipments
Although we work to have orders delivered within the estimated timeframe, shipping delays can occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Customs procedures
- Transportation disruptions
- High-volume shopping periods
- Public holidays
- Incorrect shipping information
- Events outside our reasonable control
If your order appears to be significantly delayed, please contact info@celyth.com with your order number.
We will review the available tracking information and assist you where reasonably possible.
Lost Packages
If your package has not arrived and the tracking information suggests that it may have been lost in transit, contact us at info@celyth.com.
Please include:
- Your full name
- Your order number
- Your shipping address
- Any relevant tracking information
We may investigate the shipment with the shipping carrier or fulfillment partner.
If a package is confirmed to have been lost in transit, we will provide an appropriate resolution in accordance with the circumstances and applicable law, which may include a replacement or refund.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, we recommend that you first:
- Check around the delivery location.
- Check with other members of your household.
- Check with neighbors.
- Check with your building reception, concierge, or mailroom, if applicable.
- Contact the shipping carrier when appropriate.
If you are still unable to locate your package, contact us at info@celyth.com with your order number and tracking information.
We will review the circumstances and assist with an investigation where reasonably possible.
Damaged Packages or Products
If your order arrives damaged, please contact us at info@celyth.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Clear photos of the product packaging
- Clear photos of the shipping package when relevant
Please retain the product and all packaging while we review your claim.
Damaged products will be handled in accordance with our Refund & Return Policy and applicable law.
Customs, Duties and Import Charges
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where additional duties, taxes, or import charges apply and are not collected at checkout, they may be the responsibility of the recipient unless otherwise stated or required by applicable law.
CELYTH does not control charges imposed by customs or other governmental authorities.
Any applicable charges that CELYTH collects directly from you will be displayed at checkout where required.
International Shipping
Shipping availability varies by destination.
The countries and regions currently available for delivery will be shown during checkout.
If a shipping option is not available for your destination, you may be unable to complete checkout for that address.
Estimated delivery times for destinations outside the United States may differ from the estimates stated above.
Order Cancellations
If you would like to cancel an order, please contact info@celyth.com as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In these circumstances, please refer to our Refund & Return Policy for applicable return options and statutory rights.
Returns
Shipping associated with returns is governed by our Refund & Return Policy.
Under CELYTH's voluntary 90-day return policy, customers are responsible for return shipping costs for eligible standard returns.
This does not limit any mandatory consumer rights. Where applicable law requires CELYTH to bear return shipping costs, including an applicable statutory right of withdrawal, we will comply with those requirements.
Consumer Rights
Nothing in this Shipping Policy is intended to limit, waive, or exclude mandatory consumer rights available under applicable law.
Where Argentine consumer protection law applies, customers retain all mandatory rights provided under such law.
Contact Us
If you have questions regarding shipping, tracking, delivery, or an existing order, please contact:
CELYTH
Email: info@celyth.com
Website: celyth.com.ar